FAQ

Frequently Asked Questions

We answer all your burning questions!

Candle care

Do I have to trim my candle’s wick?

Yes please! In order to maximize your candle’s burning time, please trim your wick to about 0.6cm before burning your candle. The easiest way to do this is by using a scissor, nail clipper or wick trimmer. You should regularly trim the wicks of your candles to ensure a crisp burn.

What is the right way to burn my candle?

Burning your candle the right way is so important. So what does that look like?

First, trim your wick!

Do not blow out your candle before it has reached a full melt pool (the entire top layer of wax must be melted) or it will begin to tunnel.

When your candle has reached a full melt pool, around the 3-4 hour mark, extinguish the flame. Wait for the wax to completely solidify before trimming your wick and lighting it again.

Never let your candle burn more that 5 hours.

I had to put my candle out before it reached a full melt pool, how do I fix the tunnelling?

It’s actually very simple! Wrap your candle in tinfoil and let it burn until it reaches a full melt pool. Extinguish the flame and wait for it to cool before removing the tinfoil. Please do not remove it while it’s still hot!

Why does my candle have a rough/bumpy surface after burning it?

This too is very common for soy wax. Due to the nature of soy wax, it tends to solidify unevenly, it will not affect your candle’s burn.

Why is my candle sweating?

Sweating is when your candle has drops of oil on the surface. Sweating is perfectly normal when candles are made of soy wax. It will not affect your candle’s burn at all. If it bothers you, you can simply wipe it off with a tissue. You can also try to prevent sweating by leaving your candle in a room that is considered room temperature and not expose it to sunlight.

Services

How long will I wait to get my order?

Processing of orders takes 1-2 working days, depending on the quantity of orders. Thereafter shipping takes 3-5 working days. If your order is time sensitive please do not hesitate to send us an e-mail at hello@anyscandleco.co.za so we can prioritise your order.

How much does shipping cost?

We have a fixed shipping price of R100. We offer free shipping for orders of more than R750

Do you offer returns or exchanges?

Unfortunately, we do not offer returns of exchanges for any of our candles. For candle care tools we do offer returns and exchanges. We do not offer refunds. Returns and exchanges must please be dealt with within 48 hours of receiving your order.

My order arrived damaged, how can you help?

We try our best to ensure safe travels for our packages and it saddens us that there is still a possibility that your candles may be damaged during transit. Therefore, we are willing to replace any candles that broke during transit under the following conditions:

You documented the damaged box/packaging material with a photo/video.

You documented the broken candle still inside the wrapping, clearly indicating that the candle broke inside the box/packaging.

Not sure which fragrance to choose?

Fragrance Guide

Fynbos

Let the room be filled by the scent of a mountain trail at the break of dawn: the fresh notes of the earth warming up under the sun, still holding the previous night's cleansing rain, the native flora releasing its woody and sweet sun-warm scent. Every inhale carries the sharp green sweetness of proteas and restios, the dusty trail under your boots, and that quiet, heart-full feeling when the city falls away and only the mountain remains. Light this candle when your soul is aching for wide open skies and your heart wishes to return to the mountain path.

Cederberge

In the quiet turn of the season, when the Cape air softens and the first neroli buds appear like tiny white promises on the trees, this fragrance finds you.

It’s the scent of late afternoons on the porch: a cup of honey-sweet Rooibos warming your hands, the delicate breath of neroli blossoms drifting about, and the bright, bittersweet notes of an orange tree carried on the warm evening breeze. Familiar, gentle, and deeply comforting—like sitting with someone you love; no words needed, just the earth and the quiet joy of being home.

Weskus

The fresh scent of the salty mist blown in from the cool Atlantic Ocean - it's the kind of air that fills your lungs and clears everything else away. It smells like standing on the rocks at dusk, wind whipping your hair, waves pounding and drowning out every worry you thought was too loud to silence. You can almost taste the salt on your lips and hear the rhythmic beckoning of the waves. Light this candle when your heart feels heavy and too far from home. Let the cold, wild air fill the room and remind you where you belong—barefoot, wind-torn, and beautifully alive.

Melktert

It's the scent of Sunday afternoons in the South African home: A freshly baked melktert cooling on the windowsill, releasing the familiar scent ofwarm cinnamon gently sprinkled over a sweet and creamy vanilla custard - simple, familiar, and impossibly nostalgic. It’s the scent that pulls everyone home, no matter how far they’ve wandered. Light this candle and let the years and memories fold softly back into the room.

Peppermint Crisp-Tert

Indulge your senses in the sweet symphony of this unique fragrance evoking the essence of the classic South African Peppermint Crisp tartrecipe. With a crispy coconut biscuit base, a creamy caramel middle, and finished off with decadent peppermint chocolate, this candle is sweet, nostalgic, and utterly irresistible.

Outeniqua

Breathe in the crisp, rejuvenating essence of the Outeniqua Candle, where the cool saltwater breeze meets the lush embrace of indigenous mountain flora. Inspired by the misty peaks and rugged coastline of the Outeniqua region, this fragrance captures the harmony of land and sea—fresh, invigorating, and deeply grounding.

Let the scent transport you to winding forest trails, where fynbos-covered slopes overlook the vast ocean, and the air is alive with nature’s purity.

Bosveld

Transport yourself to the heart of South Africa’s untamed wilderness with our Bosveld candle. Infused with the earthy, sun-kissed scents of wild flora and wood, this fragrance captures the essence of the bushveld—a place where golden sunlight warms the soil and whispers of nature fill the air.

Perfect for those who cherish the serenity of wide-open landscapes and the grounding beauty of nature, this candle creates a calming ambiance reminiscent of quiet evenings under a vast African sky.

Transkei

Explore the tranquil and adventurous spirit of the Indian Ocean's breathtaking white sandy beaches. Creamy coconut lotion mingled with the clean scent of cotton linen towels, salt air, and bright sunshine. It’s the scent of lazy summer days - fresh, golden, carefree. One breath and you can feel the sand between your toes and hear the waves gently rolling in.